More generally, doing personal things like phone calls, emails, etc. while on company time. How far does the "everybody does it" rationale go? I believe there is some category in halakha that accounts for reasonable assumptions.
Answer
It depends on your boss and on local custom.
If local custom generally accepts short personal business during work hours, and your boss never stipulated otherwise when you were hired, then it's OK. If local custom can't be determined, then you need to honestly assess whether your boss would mind.
A posek once provided a rule of thumb: if the boss would walk by, would you hide whatever it is you're doing? If so, it's probably improper.
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